Modo Casino Gamblers Reviews 2024 ā All You Need to Know ComplaintsBoard
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I’m not wasting much more time on this site. I have won almost 150.00 I went to redeem as I do weekly with Funzpoint and Pulsz. I did my verification with my I.D. and BTW has my accurate address on it. Then they say I need a power bill? My power is in my mother’s name I rent from her. So power is included. Why isn’t my ID and selfie enough? and how can I get around this to redeem my winnings? Thank you
Recommendation: Waste of time
Read full review of Modo Casino and 5 comments Update byPissedoffplayerI went to reddeem after verifying with my i. d and selfie. then you tell you want my power bill n bank statement. for 1 my power is not in my name and what does my address have to do with redemption to my paypal? and I don’t mind my banking statements but my id I sent to you has my accurate address on it. so please tell me this site isn’t a crock of censored. funzpoints and pulsz do not do this they pay right out. so tell me how this is real? also no way to contact customer support that says it all. I can always contact funzpoints n pulsz at anytime.
Update byPissedoffplayerI Believe your site is a crock of censored.
ResolvedThe complaint has been investigated and resolved to the customer’s satisfaction.
Hide full review Modo Casino representative’s responseModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Pissedoffplayer, We’re sorry for the inconvenience, but we require a utility bill for verification purposes to ensure compliance with our policies. However, we understand your situation, and we’ll do our best to assist you in finding an alternative solution. Please reach out to our support team at support@modo.us with any further questions or concerns. We appreciate your understanding. 5commentsAdd a commentLLLily a Hanan , US 1 commentsLily a Hanan of USVerified customerThis complaint was posted by a verified customer. Learn moreI have invested mo ey to play and won. Cash out limit is 100. I have achieved than and some. Site is asking for verification. I’d, photo, bank statement and utility bill. Website does not alow utility files to upload. I feel like this is a intensional.glitch. I have tried to upload in all.forms accepted, pdf, jpg and so forth.
MoreCopy linkReportHelpful?00ShareReplyModo Casino , US Modo Casino ’s response Verified customerThis complaint was posted by a verified customer. Learn moreReplying to comment of Lily a HananHi Lily, For the issue with verification and file uploads, we apologize for the inconvenience. Please contact our customer support team at support@modo.us for assistance with uploading your utility bill. They’ll be able to help you resolve this issue promptly.
Helpful?00ShareReplyCCCrystal June , US 1 commentsCrystal June of USVerified customerThis complaint was posted by a verified customer. Learn moreWhen I try to redeem my censoreden winning went to redeem. Got verified. Then right after that said my account is being reviewed by support! What the censored! WHAT A JOKE YOU GUYS RUN! THEN CANT EVEN FIND A DAMN NUMBER TO TALK TO A PERSON RO TAKE CARE OF THIS ASAP
MoreCopy linkReportHelpful?00ShareReplyModo Casino , US Modo Casino ’s response Verified customerThis complaint was posted by a verified customer. Learn moreReplying to comment of Crystal JuneHi Lisa, We understand your frustration and apologize for any inconvenience caused. Rest assured, our support team is reviewing your account to ensure everything is in order. If you have any further concerns or need immediate assistance, please reach out to our support team at support@modo.us.
Helpful?00ShareReplyUUUrica Matthews , US 1 commentsUrica Matthews of USVerified customerThis complaint was posted by a verified customer. Learn moreMy name is urica Matthews my Cash app account name is $UricaMatthews like I was saying I had some rewards from you that I cash out on fine 100$ the rest that says settled on the game app did not get put in My account cash app account please I don’t know what to do I asked my bank cash app and they are trying to figure it out.
View 0 more photosMoreCopy linkReportHelpful?00ShareReplyModo Casino , US Modo Casino ’s response Verified customerThis complaint was posted by a verified customer. Learn moreReplying to comment of Urica MatthewsLisa, We apologize for the inconvenience you’ve experienced. Please double-check your Cash App account to ensure all settlements have been processed correctly. If you still encounter issues, don’t hesitate to reach out to our support team at support@modo.us for further assistance.
Helpful?00ShareReplyDDDerrayl Sherwood, US 1 commentsDerrayl of Sherwood, USMy credit card was used at modo establishment and those was unauthorized charges .. I would like a refund I have been working on this every since I was able to get back into my mobile app..and a apology
MoreCopy linkReportHelpful?00ShareReplyModo Casino , US Modo Casino ’s response Verified customerThis complaint was posted by a verified customer. Learn moreReplying to comment of DerraylHi Derrayl, We’re sorry to hear about the unauthorized charges on your credit card. This is certainly concerning, and we take such matters seriously. Please contact our support team at support@modo.us immediately so they can investigate and assist you with getting a refund.
Helpful?00ShareReplyLLLisa Huffman , US 1 commentsLisa Huffman of USVerified customerThis complaint was posted by a verified customer. Learn moreI was ordering the $17.99 package but I must of hit the wrong button. I was charged $95 can you please help me with this matter. On your end it’s the last purchase I made. It was about 12:20 am
MoreCopy linkReportHelpful?00ShareReplyModo Casino , US Modo Casino ’s response Verified customerThis complaint was posted by a verified customer. Learn moreReplying to comment of Lisa HuffmanHi Lisa, We apologize for the accidental purchase. Please reach out to our support team at support@modo.us with details of the transaction, including the time and amount. They’ll do their best to assist you in resolving this matter as soon as possible.
Helpful?00ShareReplyResolvedāModo.us redemption āResolvedāAccount Blocked Modo.usāResolvedāChange/edit profile infoāResolvedāSweepstakes coins disappeared from my…āResolvedāGame issue, winnings never deposited into…āResolvedāModo Casino Black JackāResolvedāWaste of timeāResolvedāRedemptionāResolvedāRedemption āResolvedāMy account ā
How responsive is Modo Casino’s customer service?
20 Resolved 0 Unresolved Total complaints: 20
Resolved complaints: 20 (100%)
Unresolved complaints: 0 (0%)
Wow! Absolutely amazing! š¤© Modo Casino got a perfect 100 out of 100 rating, so you can count on their great service for sure. They’ve effectively resolved all customer complaints on ComplaintsBoard.com and keep in touch with customers, making sure everything goes well. We’re impressed by their dedication to customer satisfaction and have nothing else to say š 20 Resolved 0 Unresolved Total complaints: 20
Resolved complaints: 20 (100%)
Unresolved complaints: 0 (0%)
Wow! Absolutely amazing! š¤© Modo Casino got a perfect 100 out of 100 rating, so you can count on their great service for sure. They’ve effectively resolved all customer complaints on ComplaintsBoard.com and keep in touch with customers, making sure everything goes well. We’re impressed by their dedication to customer satisfaction and have nothing else to say š ComplaintsBoardJJr Bangof USMay 06, 202411:44 pm EDTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoModo.us redemption
My name is Scott bangle, I am messaging today may 6th 2024 in reguardless to a redemption I cashed out on. It was for 430$ and I did all the varifacation steps along with my account info. Everything checked out and was verified. Claim 17a10c28-b321-47fd-b14e-798ac1532da5 Was returned for what reason? I donāt know. There isnāt a reason. I have fallowed all steps. When I went to claim this money I agreed to certain terms and conditions. I then went to claim the money and fallowed all stepsā¦ u guys then returned the funds back to the account (not my bank) then changed terms and conditions. This is an issue for me because i put money into this for it to basically be a scam.
Claimed loss: 430$ is redeemable but u guys wonāt pay it out to me.
Desired outcome: Iād like to take my winning so I can can continue to use ur services.
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photosResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseMay 31, 202411:26 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Jr, We’re sorry to hear about the issue with your redemption. Our team is dedicated to resolving these matters promptly. I’ve ensured that your case receives priority attention from our support team. They will reach out to you soon to assist further. Thank you for your patience. Helpful?00ShareReplyMoreSend messageCopy linkReportMy name is Scott bangle, I am messaging today may 6th 2024 in reguardless to a redemption I cashed out on. It was for 430$ and I did all the varifacation steps along with my account info. Everything checked out and was verified. Claim 17a10c28-b321-47fd-b14e-798ac1532da5 Was returned for what reason? I donāt know. There isnāt a reason. I have fallowed all steps. When I went to claim this money I agreed to certain terms and conditions. I then went to claim the money and fallowed all stepsā¦ u guys then returned the funds back to the account (not my bank) then changed terms and conditions. This is an issue for me because i put money into this for it to basically be a scam.
Claimed loss: 430$ is redeemable but u guys wonāt pay it out to me.
Desired outcome: Iād like to take my winning so I can can continue to use ur services.
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photos ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseMay 31, 202411:26 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Jr, We’re sorry to hear about the issue with your redemption. Our team is dedicated to resolving these matters promptly. I’ve ensured that your case receives priority attention from our support team. They will reach out to you soon to assist further. Thank you for your patience. ComplaintsBoardBBekahB77of Somerville, USMar 31, 20243:00 pm EDTVerified customerThis complaint was posted by a verified customer. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoAccount Blocked Modo.us
My account has recently been deactivated due to a mistaken dispute filed (my ApplePay was glitching and taking out double amounts). I have a redemption of $1900 that you are holding hostage over a dispute of $299. I need access to this account ASAP or my funds returned to me. I have so far havenāt received any response whatsoever to my open ticket.
Claimed loss: $1900
Desired outcome: $1900 Iām owed
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photosResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseApr 08, 202411:04 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts BekahB77, We apologize for any inconvenience caused by the deactivation of your account. Our customer support team is currently reviewing your case, and we aim to resolve this issue as soon as possible. Please continue to monitor your email for updates from our team. If you have any further questions or concerns, please feel free to reach out to us at support@modo.us, and we’ll be happy to assist you. Helpful?00ShareReplyMoreSend messageCopy linkReportMy account has recently been deactivated due to a mistaken dispute filed (my ApplePay was glitching and taking out double amounts). I have a redemption of $1900 that you are holding hostage over a dispute of $299. I need access to this account ASAP or my funds returned to me. I have so far havenāt received any response whatsoever to my open ticket.
Claimed loss: $1900
Desired outcome: $1900 Iām owed
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photos ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseApr 08, 202411:04 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts BekahB77, We apologize for any inconvenience caused by the deactivation of your account. Our customer support team is currently reviewing your case, and we aim to resolve this issue as soon as possible. Please continue to monitor your email for updates from our team. If you have any further questions or concerns, please feel free to reach out to us at support@modo.us, and we’ll be happy to assist you. ComplaintsBoardKKevin Briggmanof USMar 26, 20248:23 am EDTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoChange/edit profile info
I would like to change/edit my phone number & address on my profile because of my change of address & not having access to phone number associated wit account … I’m in process of verifying account by submitting my ID & striving to make it easier for verification process on y’all end
Desired outcome: I would like to be able to update my profile information
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photosResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseApr 08, 202411:03 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Kevin, Thank you for reaching out to us. We understand the importance of keeping your account information up to date. Please send an email to our customer support team at support@modo.us with the details of the changes you’d like to make to your phone number and address. Our team will assist you in updating your profile information and ensuring a smooth verification process. Helpful?00ShareReplyMoreSend messageCopy linkReportI would like to change/edit my phone number & address on my profile because of my change of address & not having access to phone number associated wit account … I’m in process of verifying account by submitting my ID & striving to make it easier for verification process on y’all end
Desired outcome: I would like to be able to update my profile information
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photos ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseApr 08, 202411:03 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Kevin, Thank you for reaching out to us. We understand the importance of keeping your account information up to date. Please send an email to our customer support team at support@modo.us with the details of the changes you’d like to make to your phone number and address. Our team will assist you in updating your profile information and ensuring a smooth verification process.
Is Modo Casino Legit?
Modo Casino earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Our conclusion: Modo Casino stands out for their exceptional legitimacy, according to ComplaintsBoardās detailed analysis. This highlights Modo Casino’s reputation as a trustworthy leader in their field. Customers can rely on Modo Casino’s services, assured they’re dealing with a highly reputable and fully legitimate company. Modo Casino resolved 100% of 20 negative reviews, its exceptional achievement and a clear indication of the company’s unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Modo.us has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the “https” prefix in the URL to confirm that the website is using SSL.
Modo.us has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Modo Casino have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Modo Casino and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Modo.us regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Modo Casino.
However ComplaintsBoard has detected that:
- Modo Casino protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- While Modo Casino offers various gambling services, it’s important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
Modo Casino earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Our conclusion: Modo Casino stands out for their exceptional legitimacy, according to ComplaintsBoardās detailed analysis. This highlights Modo Casino’s reputation as a trustworthy leader in their field. Customers can rely on Modo Casino’s services, assured they’re dealing with a highly reputable and fully legitimate company. Modo Casino resolved 100% of 20 negative reviews, its exceptional achievement and a clear indication of the company’s unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Modo.us has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the “https” prefix in the URL to confirm that the website is using SSL.
Modo.us has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Modo Casino have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Modo Casino and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Modo.us regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Modo Casino.
However ComplaintsBoard has detected that:
Modo Casino protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
While Modo Casino offers various gambling services, it’s important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
Modo Casino protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
While Modo Casino offers various gambling services, it’s important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
ComplaintsBoardBBlake3348of Coral Springs, FL, USMar 20, 202410:55 am EDTVerified customerThis complaint was posted by a verified customer. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoSweepstakes coins disappeared from my account after cancelling a redemption
I went to cancel a redemption I had placed for 633 SC coins last night, and when it cancelled, none of the SC coins showed back up in my account. Iāve reached out to support a couple of times now and still have not had any reply back. I have had no issues like this in the past and have redeemed winnings just fine before a few times; so this is unusual in my experience with Modo.us but also highly concerning me. Can I please receive a reply and help rectifying my account?
Claimed loss: 633 SC
Desired outcome: Refund my 633 SC that disappeared after cancelling my redemption.
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photosUpdate byBlake3348Mar 25, 20247:53 pm EDTI received a reply (pictured below) from Josh P of Modo.us stating theyāre still reviewing the matter at hand. While itās not a resolution, Iām at least glad to get a response as was promised today. Hopefully tomorrow brings more clarity to a resolution and refunding of my missing 633 SC.
View 0 more photosUpdate byBlake3348Mar 25, 20244:00 pm EDTUPDATE: My misunderstanding in the previous update. All my requests were merged into one ticket which is still open. No reply as of yet but Iāll update when I do get a reply.
View 0 more photosUpdate byBlake3348Mar 25, 20243:38 pm EDTAs of today, 03/25/2024, Modo.US has marked my request for support as āresolvedā. However my request has not been resolved nor have I received any notification of said resolution. Deeply concerning, after having a rather reassuring response on Saturday evening from Josh P. in which he assured me Iād be contacted by the Payments team today in resolving the outstanding sweepstakes coins that disappeared from my account. Pictures attached. I am STILL waiting on this problem to be rectified.
View 0 more photosUpdate byBlake3348Mar 23, 202410:22 pm EDTUPDATE (03/23/2024): Josh P. from Modoās customer service emailed me today stating this would be forwarded to the payments department for resolution. So seeing that the canceled redemption never returned to my playable account balance, I presume, should be pretty clear. He mentioned that I should hear from them on Monday and I appreciated him inviting me to reach back out to him if I donāt. So thatās a little more reassurance that this matter will be handled appropriately on Monday.
Update byBlake3348Mar 23, 202412:32 pm EDTUpdate (03/23/2024) Still have yet to get any support from Modo.us in resolving my issue. No one has reached out to me still.
Update byBlake3348Mar 22, 20243:35 pm EDTStill no reply from Modo.us customer support team. Itās been about 24 hours since their reply telling me someone would contact me āshortlyā. Incredibly frustrating
Update byBlake3348Mar 22, 202412:03 pm EDTComing up on 24 hours since Modo.us replied on this thread and Iāve still yet to be reached out to by customer support regarding the 633 SC that have not yet been refunded to my account. Despite being told that āshortlyā Iād have someone assisting me yesterday (03/21/2024). Hopefully this is broached with me by them and resolved today.
Update byBlake3348Mar 21, 202411:07 pm EDTSurprisingly, still no contact from Modo.us customer support despite their response of having the issue addressed āshortlyā. Youād imagine seeing this review, seeing my two or three emails to support, and seeing my feasible issue being valid to fix that Iād have gotten a reply expediently but apparently āshortlyā means kicking the can down the road. Will update tomorrow (03/22/2024) if their customer service team finally replies and rectifies or not.
Update byBlake3348Mar 21, 20247:38 pm EDTIs there any ETA of when Iāll be contacted by a support member? No one has reached out still.
Update byBlake3348Mar 21, 20245:09 pm EDTThank you. I will resolve this issue within my review when they reach out to me I appreciate the prompt reply.
Update byBlake3348Mar 21, 20241:04 pm EDT03/21/2025 and issue has still yet to be addressed or replied to by Modo.us
Update byBlake3348Mar 20, 20244:28 pm EDTBeen all day today, 03/20/2024, and still not even a response from Modo.us as of yet.
ResolvedToday, 03/27/2024, Modo.us reinstated my 663 SC coins that had gone missing from my account. I appreciate their diligence in rectifying the outstanding issue, time withstanding. Itās no doubt a legitimate online casino, which I had known prior to this issue arising, but I am also glad to see their customer support does in fact fix issues when they occur. Thank you Modo.us and your support staff.
Hide full review Modo Casino representative’s responseMar 21, 20244:41 pm EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Blake348, We apologize for the inconvenience you’ve experienced. Rest assured, we’ll investigate this issue promptly and ensure your account is rectified. Our customer support team will reach out to you shortly to assist with restoring your SC coins. Thank you for your patience and understanding. Helpful?11ShareReplyMoreSend messageCopy linkReportI went to cancel a redemption I had placed for 633 SC coins last night, and when it cancelled, none of the SC coins showed back up in my account. Iāve reached out to support a couple of times now and still have not had any reply back. I have had no issues like this in the past and have redeemed winnings just fine before a few times; so this is unusual in my experience with Modo.us but also highly concerning me. Can I please receive a reply and help rectifying my account?
Claimed loss: 633 SC
Desired outcome: Refund my 633 SC that disappeared after cancelling my redemption.
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photos Update byBlake3348Mar 25, 20247:53 pm EDTI received a reply (pictured below) from Josh P of Modo.us stating theyāre still reviewing the matter at hand. While itās not a resolution, Iām at least glad to get a response as was promised today. Hopefully tomorrow brings more clarity to a resolution and refunding of my missing 633 SC.
View 0 more photosUpdate byBlake3348Mar 25, 20244:00 pm EDTUPDATE: My misunderstanding in the previous update. All my requests were merged into one ticket which is still open. No reply as of yet but Iāll update when I do get a reply.
View 0 more photosUpdate byBlake3348Mar 25, 20243:38 pm EDTAs of today, 03/25/2024, Modo.US has marked my request for support as āresolvedā. However my request has not been resolved nor have I received any notification of said resolution. Deeply concerning, after having a rather reassuring response on Saturday evening from Josh P. in which he assured me Iād be contacted by the Payments team today in resolving the outstanding sweepstakes coins that disappeared from my account. Pictures attached. I am STILL waiting on this problem to be rectified.
View 0 more photosUpdate byBlake3348Mar 23, 202410:22 pm EDTUPDATE (03/23/2024): Josh P. from Modoās customer service emailed me today stating this would be forwarded to the payments department for resolution. So seeing that the canceled redemption never returned to my playable account balance, I presume, should be pretty clear. He mentioned that I should hear from them on Monday and I appreciated him inviting me to reach back out to him if I donāt. So thatās a little more reassurance that this matter will be handled appropriately on Monday.
Update byBlake3348Mar 23, 202412:32 pm EDTUpdate (03/23/2024) Still have yet to get any support from Modo.us in resolving my issue. No one has reached out to me still.
Update byBlake3348Mar 22, 20243:35 pm EDTStill no reply from Modo.us customer support team. Itās been about 24 hours since their reply telling me someone would contact me āshortlyā. Incredibly frustrating
Update byBlake3348Mar 22, 202412:03 pm EDTComing up on 24 hours since Modo.us replied on this thread and Iāve still yet to be reached out to by customer support regarding the 633 SC that have not yet been refunded to my account. Despite being told that āshortlyā Iād have someone assisting me yesterday (03/21/2024). Hopefully this is broached with me by them and resolved today.
Update byBlake3348Mar 21, 202411:07 pm EDTSurprisingly, still no contact from Modo.us customer support despite their response of having the issue addressed āshortlyā. Youād imagine seeing this review, seeing my two or three emails to support, and seeing my feasible issue being valid to fix that Iād have gotten a reply expediently but apparently āshortlyā means kicking the can down the road. Will update tomorrow (03/22/2024) if their customer service team finally replies and rectifies or not.
Update byBlake3348Mar 21, 20247:38 pm EDTIs there any ETA of when Iāll be contacted by a support member? No one has reached out still.
Update byBlake3348Mar 21, 20245:09 pm EDTThank you. I will resolve this issue within my review when they reach out to me I appreciate the prompt reply.
Update byBlake3348Mar 21, 20241:04 pm EDT03/21/2025 and issue has still yet to be addressed or replied to by Modo.us
Update byBlake3348Mar 20, 20244:28 pm EDTBeen all day today, 03/20/2024, and still not even a response from Modo.us as of yet.
ResolvedToday, 03/27/2024, Modo.us reinstated my 663 SC coins that had gone missing from my account. I appreciate their diligence in rectifying the outstanding issue, time withstanding. Itās no doubt a legitimate online casino, which I had known prior to this issue arising, but I am also glad to see their customer support does in fact fix issues when they occur. Thank you Modo.us and your support staff.
Hide full review Modo Casino representative’s responseMar 21, 20244:41 pm EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Blake348, We apologize for the inconvenience you’ve experienced. Rest assured, we’ll investigate this issue promptly and ensure your account is rectified. Our customer support team will reach out to you shortly to assist with restoring your SC coins. Thank you for your patience and understanding. ComplaintsBoardRRobert Garvieof USMar 12, 202410:05 pm EDTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.Featured reviewThis review was chosen algorithmically as the most valued customer feedback.
Modo CasinoGame issue, winnings never deposited into my account
I bought the bonus on Sweettopia @ $48.00 betting $.80. I was on free spin #16 of 19 when the game froze and I was unable to finish the bonus. I contacted support several times to only receive the generic response of āsorry, please provide more details ā blah, blah, blah. I sent screen shots, video screen recordings and Round ID ticket numbers to help…
View 0 more photosRead full review of Modo Casino Helpful?00ShareReplyMoreSend messageCopy linkReportI bought the bonus on Sweettopia @ $48.00 betting $.80. I was on free spin #16 of 19 when the game froze and I was unable to finish the bonus. I contacted support several times to only receive the generic response of āsorry, please provide more details ā blah, blah, blah. I sent screen shots, video screen recordings and Round ID ticket numbers to help…
View 0 more photos Read full review of Modo Casino ComplaintsBoardLLisaDKendallof USMar 02, 20249:21 pm ESTVerified customerThe reviewer confirmed their account using Facebook. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoModo Casino Black Jack
I tried to place a 1.00 wager on blackjack today March 2, 2024 at around 8 pm. The app (on my android phone) took my money but did not deal the hand. Instead it said it was disconnected from network. I logged out and back in several times but the money was not put back on my account. In this case, it was only a 1.00 but but I sure would feel better if I received my money back atleast.
Claimed loss: 1.07
Desired outcome: 1.07 back in my account at the very least
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Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseMar 11, 202411:37 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Lisa, We apologize for the inconvenience. If you experienced a disconnection issue during gameplay, please contact our customer support team at support@modo.us with the details. They’ll assist you in resolving the issue and ensure you receive the appropriate reimbursement. Helpful?00ShareReplyMoreSend messageCopy linkReportI tried to place a 1.00 wager on blackjack today March 2, 2024 at around 8 pm. The app (on my android phone) took my money but did not deal the hand. Instead it said it was disconnected from network. I logged out and back in several times but the money was not put back on my account. In this case, it was only a 1.00 but but I sure would feel better if I received my money back atleast.
Claimed loss: 1.07
Desired outcome: 1.07 back in my account at the very least
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseMar 11, 202411:37 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Lisa, We apologize for the inconvenience. If you experienced a disconnection issue during gameplay, please contact our customer support team at support@modo.us with the details. They’ll assist you in resolving the issue and ensure you receive the appropriate reimbursement. ComplaintsBoardJJeremy77of Springfield, USFeb 16, 20242:37 am ESTVerified customerThis complaint was posted by a verified customer. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.Featured reviewThis review was chosen algorithmically as the most valued customer feedback.
Modo CasinoRedemption
I have been playing Modo for a couple of months and have made several purchases with no problem. On February 13, 2024 I won $200.00 and tried to redeem. I sent all of the required documents and was told that my proof of address was incomplete because my apartment number was not on it, which it clearly is. The I was told that the last four digits of my bank…
Read full review of Modo Casino Helpful?00ShareReplyMoreSend messageCopy linkReportI have been playing Modo for a couple of months and have made several purchases with no problem. On February 13, 2024 I won $200.00 and tried to redeem. I sent all of the required documents and was told that my proof of address was incomplete because my apartment number was not on it, which it clearly is. The I was told that the last four digits of my bank…
Read full review of Modo Casino ComplaintsBoardNnicholas stewartof USFeb 13, 20244:17 pm ESTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoRedemption
I am a vip gold member and have spent alot of money with yall. I won 10000 and went to redeem and yall accepted it then sent it back to me because of provider I just what I won fair in square
Claimed loss: 10000
Desired outcome: Pay my redemtion fair n square
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Read full review of Modo Casino View 0 more photosResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseMar 11, 202411:37 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Nicholas, We apologize for any confusion regarding your winnings. Please contact our customer support team at support@modo.us with the details of your redemption request. They’ll review the situation and ensure that you receive your winnings promptly and fairly. Thank you for your loyalty as a VIP Gold member. Helpful?00ShareReplyMoreSend messageCopy linkReportI am a vip gold member and have spent alot of money with yall. I won 10000 and went to redeem and yall accepted it then sent it back to me because of provider I just what I won fair in square
Claimed loss: 10000
Desired outcome: Pay my redemtion fair n square
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Read full review of Modo Casino View 0 more photos ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseMar 11, 202411:37 am EDTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Nicholas, We apologize for any confusion regarding your winnings. Please contact our customer support team at support@modo.us with the details of your redemption request. They’ll review the situation and ensure that you receive your winnings promptly and fairly. Thank you for your loyalty as a VIP Gold member. ComplaintsBoardJJohnnym7of Colorado Springs, USJan 29, 20241:25 pm ESTResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoMy account
I made a duplicate account not realizing it wasn’t allowed š. I only did it because I went broke for a while and wanted to play the daily bonus again. I didn’t read the terms and conditions, and I’ve never had an online gambling account before. I’m truly sorry. You deleted my account. I really like your casino. Please let me have my one account back š
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Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseFeb 05, 20243:15 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hello Johnnym7, We appreciate your understanding and apology regarding the duplicate account. To ensure fair play and compliance with our terms and conditions, we enforce a one-account-per-player policy. We value your interest in our casino, and we’d be happy to assist you in resolving this matter. Please reach out to our support team at modo@support.com, and we’ll do our best to assist you in reinstating your account. Helpful?00ShareReplyMoreSend messageCopy linkReportI made a duplicate account not realizing it wasn’t allowed š. I only did it because I went broke for a while and wanted to play the daily bonus again. I didn’t read the terms and conditions, and I’ve never had an online gambling account before. I’m truly sorry. You deleted my account. I really like your casino. Please let me have my one account back š
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Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseFeb 05, 20243:15 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hello Johnnym7, We appreciate your understanding and apology regarding the duplicate account. To ensure fair play and compliance with our terms and conditions, we enforce a one-account-per-player policy. We value your interest in our casino, and we’d be happy to assist you in resolving this matter. Please reach out to our support team at modo@support.com, and we’ll do our best to assist you in reinstating your account. ComplaintsBoardJJordan Messengerof USJan 25, 202411:05 pm ESTVerified customerThe reviewer confirmed their account using Facebook. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoI want my redemption
I’m pissed off because you closed my account after I bought gold coins and sc I only got to spend 2 of my sc when I won 1003 sc. And because you didn’t want to pay me my redemption you shut down my account. My email associated with my account is protected@gmail.com I’ve already contacted and spoke to customer support but they quit replying to me. This is censored all I want is my redemption.
Claimed loss: $1000
Desired outcome: $500-$1000
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Read full review of Modo Casino Update byJordan MessengerJan 25, 202410:53 pm ESTToday, You closed my account after I won over 1000 sc. I want my redemption you screwed me out of. Please and thank you. You can send it to my PayPal at jullianryan05101995@gmail.com
ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseJan 26, 20241:19 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Jordan, We apologize for the inconvenience you’ve faced. Our support team is actively looking into your issue, and they will work to resolve it as quickly as possible. Please continue to communicate with them, and they will assist you with your redemption. Thank you for your patience. Helpful?00ShareReplyMoreSend messageCopy linkReportI’m pissed off because you closed my account after I bought gold coins and sc I only got to spend 2 of my sc when I won 1003 sc. And because you didn’t want to pay me my redemption you shut down my account. My email associated with my account is protected@gmail.com I’ve already contacted and spoke to customer support but they quit replying to me. This is censored all I want is my redemption.
Claimed loss: $1000
Desired outcome: $500-$1000
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Read full review of Modo Casino Update byJordan MessengerJan 25, 202410:53 pm ESTToday, You closed my account after I won over 1000 sc. I want my redemption you screwed me out of. Please and thank you. You can send it to my PayPal at jullianryan05101995@gmail.com
ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseJan 26, 20241:19 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Jordan, We apologize for the inconvenience you’ve faced. Our support team is actively looking into your issue, and they will work to resolve it as quickly as possible. Please continue to communicate with them, and they will assist you with your redemption. Thank you for your patience. ComplaintsBoardJJeremy Viretof USJan 25, 20246:31 pm ESTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoAccount verification
So i understand the verification process to help with issues down the line but when you submit the documents with name and proof of address and still get denied.. itās VERY frustrating and Very irritating! Especially when your waiting for them to verify it and then one business day.. Iām a single parent who needs to continue providing for my daughter and by you not finding me my money after the verification documents were sent are making that difficult then it needs to be..
Desired outcome: To verify my account so I can get my money ASAP
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Read full review of Modo Casino View 0 more photosResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseJan 26, 20241:20 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Jeremy, We understand your frustration, and we apologize for any inconvenience you’ve experienced during the verification process. Our team is working diligently to resolve the matter and ensure you receive your funds. We appreciate your patience during this process. Helpful?00ShareReplyMoreSend messageCopy linkReportSo i understand the verification process to help with issues down the line but when you submit the documents with name and proof of address and still get denied.. itās VERY frustrating and Very irritating! Especially when your waiting for them to verify it and then one business day.. Iām a single parent who needs to continue providing for my daughter and by you not finding me my money after the verification documents were sent are making that difficult then it needs to be..
Desired outcome: To verify my account so I can get my money ASAP
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Read full review of Modo Casino View 0 more photos ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseJan 26, 20241:20 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Jeremy, We understand your frustration, and we apologize for any inconvenience you’ve experienced during the verification process. Our team is working diligently to resolve the matter and ensure you receive your funds. We appreciate your patience during this process. ComplaintsBoardKKTH86of Port Orange, USJan 18, 20245:54 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoReturned redemption
I have been playing on this site for about a week and a half and I have spent a lot of money, I finally went to do my first redemption after about a week. The first attempt was declined because the address verification document I uploaded was not acceptable. The second attempt was approved, but was returned by my bank because the account number I put in is wrong. I have emailed repeatedly showed proof, they just ignore the question saying that it shows settled. Doesnāt matter if it shows settled. My bank account info is not correct so I did not receive the money!
Claimed loss: 440
Desired outcome: I want the money, returned to my account and the incorrect bank removed
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Read full review of Modo Casino Update byKTH86Feb 04, 20246:06 am ESTJosh P was very helpful in resolving the issue! He is greatly appreciated!
ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseJan 26, 20241:21 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi KTH86, We apologize for any difficulties you’ve encountered with the redemption process. Our support team is investigating your issue, and they will assist you in resolving it. Please continue to communicate with them, and they will work to ensure you receive your funds correctly. Thank you for your patience and understanding. Helpful?00ShareReplyMoreSend messageCopy linkReportI have been playing on this site for about a week and a half and I have spent a lot of money, I finally went to do my first redemption after about a week. The first attempt was declined because the address verification document I uploaded was not acceptable. The second attempt was approved, but was returned by my bank because the account number I put in is wrong. I have emailed repeatedly showed proof, they just ignore the question saying that it shows settled. Doesnāt matter if it shows settled. My bank account info is not correct so I did not receive the money!
Claimed loss: 440
Desired outcome: I want the money, returned to my account and the incorrect bank removed
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino Update byKTH86Feb 04, 20246:06 am ESTJosh P was very helpful in resolving the issue! He is greatly appreciated!
ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseJan 26, 20241:21 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi KTH86, We apologize for any difficulties you’ve encountered with the redemption process. Our support team is investigating your issue, and they will assist you in resolving it. Please continue to communicate with them, and they will work to ensure you receive your funds correctly. Thank you for your patience and understanding. ComplaintsBoardPPljackof USJan 03, 20247:19 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoRedemption and verification
Jan. 2, 2024 The first day of my issue was on Dec 6, 2023 when I contacted CS to remove documents so I could upload new and make a redemption. After speaking to several CS reps and being assured this would be completed, I just assumed they removed the documents. Until today, I was making a redemption of $992.26 when I noticed the documents were never removed. No progress had been made. I again contacted CS beginning with the email from Dec 6th and asked again to please remove documents so I can redeem the 992$. I have. The only responses I have received are the standard “thank you I would be happy to assist”… but no assistance. Please, don’t ask me to contact support as I have been since Dec 6th and today about the 992$ missing. I closed the app, reopend it and my balance was $0.00. I have spent $40 trying to trigger the game to put the money back to no avail. I don’t understand what happened or why. Please help me. Thank you. PLJ
Claimed loss: 992.26$
Desired outcome: I would like my money back on the game and documents removed to add others.
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Read full review of Modo Casino View 0 more photosUpdate byPljackJan 05, 20247:29 am ESTThis is a falsw complaint someone used my information and made a story. Sorry for any confusion or problems they may have caused. P. Jackson
ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseJan 05, 202412:43 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hello P. Jackson, Thank you for clarifying the situation. We appreciate your understanding, and if you have any concerns or need assistance in the future, please don’t hesitate to reach out. Your security is important to us, and we’re here to help. Helpful?10ShareReplyMoreSend messageCopy linkReportJan. 2, 2024 The first day of my issue was on Dec 6, 2023 when I contacted CS to remove documents so I could upload new and make a redemption. After speaking to several CS reps and being assured this would be completed, I just assumed they removed the documents. Until today, I was making a redemption of $992.26 when I noticed the documents were never removed. No progress had been made. I again contacted CS beginning with the email from Dec 6th and asked again to please remove documents so I can redeem the 992$. I have. The only responses I have received are the standard “thank you I would be happy to assist”… but no assistance. Please, don’t ask me to contact support as I have been since Dec 6th and today about the 992$ missing. I closed the app, reopend it and my balance was $0.00. I have spent $40 trying to trigger the game to put the money back to no avail. I don’t understand what happened or why. Please help me. Thank you. PLJ
Claimed loss: 992.26$
Desired outcome: I would like my money back on the game and documents removed to add others.
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino View 0 more photos Update byPljackJan 05, 20247:29 am ESTThis is a falsw complaint someone used my information and made a story. Sorry for any confusion or problems they may have caused. P. Jackson
ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseJan 05, 202412:43 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hello P. Jackson, Thank you for clarifying the situation. We appreciate your understanding, and if you have any concerns or need assistance in the future, please don’t hesitate to reach out. Your security is important to us, and we’re here to help. ComplaintsBoardSStephaniemaie86of South bend, USDec 14, 20239:27 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoAccount
Yes I’m filing a complaint for the fact of my identity was stolen I just recently got it recovered and for that reason I had to make a new modo account and I asked if they could delete my old account for said reason above and was told that I’m not aloud to have a me account because my older one was already verified, I do not even have access to the email that was linked to much less Anything else, my new account was just deactivated 30 minutes ago while I was also in the middle of playing on it, i have totally no access to anything that was related to that email, that is the only reason ia new account and asked for my pulls over to be deactivated
Claimed loss: I lost over 200 dollars on my new account
Desired outcome: To restore my new account with my balance remaining for that fact started above
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Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseDec 18, 20234:16 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Stephaniemaie86, We apologize for the inconvenience you’ve faced with your accounts. We understand your concerns regarding identity theft. Our support team should already be in contact with you and they’ll respond via email soon to address your issue and assist you with resolving this matter. If you have any further concerns or questions, please feel free to contact our support team at support@modo.us. Helpful?00ShareReplyMoreSend messageCopy linkReportYes I’m filing a complaint for the fact of my identity was stolen I just recently got it recovered and for that reason I had to make a new modo account and I asked if they could delete my old account for said reason above and was told that I’m not aloud to have a me account because my older one was already verified, I do not even have access to the email that was linked to much less Anything else, my new account was just deactivated 30 minutes ago while I was also in the middle of playing on it, i have totally no access to anything that was related to that email, that is the only reason ia new account and asked for my pulls over to be deactivated
Claimed loss: I lost over 200 dollars on my new account
Desired outcome: To restore my new account with my balance remaining for that fact started above
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Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseDec 18, 20234:16 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Stephaniemaie86, We apologize for the inconvenience you’ve faced with your accounts. We understand your concerns regarding identity theft. Our support team should already be in contact with you and they’ll respond via email soon to address your issue and assist you with resolving this matter. If you have any further concerns or questions, please feel free to contact our support team at support@modo.us. ComplaintsBoardRRichard Haskinsof USDec 07, 202311:16 am ESTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoModo casino
I recently signed up with this email adress protected@gmail.com and you guys locked my account after I verified it then sent me somthing back stating I have 2 accounts with I don’t and I won 1313.00 that u can not get because you guys say I have another account I don’t k ow if this is a scam you guys don’t wanna pay out the money that is owed to me legally but I do not have 2 account I just made the account yesterday
Claimed loss: 1313.00
Desired outcome: Fix the problem I can re verify everything
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Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseDec 07, 20231:32 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Richard, We apologize for any inconvenience you’ve experienced with your account verification. It’s important to ensure a fair gaming environment, and sometimes discrepancies may arise during the verification process. Please contact our support team at support@modo.us with your account details and a description of the issue. Our team will investigate and work to resolve the matter so you can access your redemption. Helpful?02ShareReplyMoreSend messageCopy linkReportI recently signed up with this email adress protected@gmail.com and you guys locked my account after I verified it then sent me somthing back stating I have 2 accounts with I don’t and I won 1313.00 that u can not get because you guys say I have another account I don’t k ow if this is a scam you guys don’t wanna pay out the money that is owed to me legally but I do not have 2 account I just made the account yesterday
Claimed loss: 1313.00
Desired outcome: Fix the problem I can re verify everything
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseDec 07, 20231:32 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Richard, We apologize for any inconvenience you’ve experienced with your account verification. It’s important to ensure a fair gaming environment, and sometimes discrepancies may arise during the verification process. Please contact our support team at support@modo.us with your account details and a description of the issue. Our team will investigate and work to resolve the matter so you can access your redemption. ComplaintsBoardKKimberly Hazelwoodof USDec 05, 20232:33 pm ESTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.Featured reviewThis review was chosen algorithmically as the most valued customer feedback.
Modo CasinoThe modo.us
I find it very odd that at first I was actually doing good I even cashed out once, but after that nothing I mean barely even any plays wins or anything I’ve deposited numerous times. I mean come on.
Read full review of Modo Casino and 2 comments Helpful?30Share2 RepliesMoreSend messageCopy linkReportI find it very odd that at first I was actually doing good I even cashed out once, but after that nothing I mean barely even any plays wins or anything I’ve deposited numerous times. I mean come on.
Read full review of Modo Casino and 2 comments ComplaintsBoardDDerrsyk Wasdrvhof USNov 28, 20235:38 pm ESTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.Featured reviewThis review was chosen algorithmically as the most valued customer feedback.
Modo CasinoUnauthorized credit card charges
My card was used at your establishment and I didn’t authorize those transactions ** I want a refund back to my debit card Date it started: 11/1/2023
View 0 more photosRead full review of Modo Casino Helpful?00ShareReplyMoreSend messageCopy linkReportMy card was used at your establishment and I didn’t authorize those transactions ** I want a refund back to my debit card Date it started: 11/1/2023
View 0 more photos Read full review of Modo Casino ComplaintsBoardLlori obergof USNov 13, 202312:36 pm ESTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoRedemption. Of my winnings
My name is Lori oberg and I am trying to redeem my winings and then to verify your ID and then they want a bank statement and then they ask for a utility bill. Well I don’t have utility’s nor tht garbage I live with extended family . My ID and my bankstatement supply my address. I have mail if that’s whts needed for my address it’s worked just fine for chumba and any other sites that I’ve ever played and won on I won 400.00 dollars on chumba and didn’t have any l problems at all with my types of verifications. protected is my phone number and protected@gmail.com is my email I need some answered please
Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseDec 07, 20231:20 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Lori, We apologize for any inconvenience you’ve experienced during the verification process. Your feedback is valuable to us, and we understand your situation. Please contact our support team at support@modo.us, and they will assist you promptly. If you have any further concerns or questions, our support team is here to help. Helpful?10ShareReplyMoreSend messageCopy linkReportMy name is Lori oberg and I am trying to redeem my winings and then to verify your ID and then they want a bank statement and then they ask for a utility bill. Well I don’t have utility’s nor tht garbage I live with extended family . My ID and my bankstatement supply my address. I have mail if that’s whts needed for my address it’s worked just fine for chumba and any other sites that I’ve ever played and won on I won 400.00 dollars on chumba and didn’t have any l problems at all with my types of verifications. protected is my phone number and protected@gmail.com is my email I need some answered please
Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseDec 07, 20231:20 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Lori, We apologize for any inconvenience you’ve experienced during the verification process. Your feedback is valuable to us, and we understand your situation. Please contact our support team at support@modo.us, and they will assist you promptly. If you have any further concerns or questions, our support team is here to help. ComplaintsBoardTTodd Kelzof USNov 09, 202311:28 pm ESTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoMy redemption
So I have had multiple redemptions with Modo and all have been given fairly quick at least 1 to 2 hours later. But all of a sudden I win $1300 and they keep delaying my prize that I won fair and square by playing their games with money I spent. They wonāt respond they just keep telling me stuff I know isnāt true because my friend played and cashed out right next to me and got his money within minutes. Theyāre doing this on purpose just like they refuse to give me the bonuses for the VIP gold tier. Iām fed up with this place ignoring me and treating me very poorly as a loyal customer.
Desired outcome: I want what I won fair and square. I am verified Iāve cashed out multiple times
Read full review of Modo Casino and 6 comments Update byTodd KelzNov 09, 202311:35 pm ESTSo Iāve had multiple redemptions from this place which all was paid in just a few hours. But now I win $1300 and they are stalling giving me my money. No response from customer service they donāt even try to help. They say itās because I am in line which I know is a lie because my friend was playing and cashed out right next to me and within minutes he had his money. Iām done with this place they treat me so unfair. Iām a gold VIP member and they donāt even give me my bonuses that they promise to give out.
ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseDec 07, 20231:17 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Todd, We apologize for the delay in processing your redemption and any inconvenience you’ve faced. We value your loyalty as valued gold VIP customer, and we’re committed to addressing your concerns promptly. Please provide us with your account details and the specifics of your issue at support@modo.us. We’ll investigate and ensure your redemption is processed as quickly as possible. Your satisfaction is important to us. 6commentsAdd a commentPPPljack , US 1 complaint1 commentsPljack of USJan 14, 202412:31 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreHave always had great CS and have won more than I deserve. Best online casino I have found. Someone used my information to file a false complaint THAT IS NOT TRUE! mODO.us is exceptional service and quality. PL Jackson
MoreCopy linkReportHelpful?00ShareReplySSStephanie Berman , US 1 commentsStephanie Berman of USJan 14, 20244:58 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreMy acount has been placed under review for 3 days and I haven’t gotten no response from the team! I just want the rest of my sweeps coins that I won!
MoreCopy linkReportHelpful?00ShareReplySSSwerzelMorzencule Philadelphia, US 1 commentsSwerzelMorzencule of Philadelphia, USJan 10, 202412:08 am ESTVerified customerThis complaint was posted by a verified customer. Learn moreIt sure is a strange coincidence that every single time I hit a bonus feature I get an error that says I have to restart the game, including once when I was one coin away from the jackpot.
View 0 more photosMoreCopy linkReportHelpful?00ShareReplyLLLori Treibley Levittown, US 1 commentsLori Treibley of Levittown, USNov 25, 20235:05 am ESTYes I have never received my 20 dollars real money on my account as promised. 1 week ago. I was told if I do not receive to let the CEO of casino informed . And I will have it.
MoreCopy linkReportHelpful?20ShareReplyTTTroy Smith , US 1 commentsTroy Smith of USNov 25, 20233:33 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreThe casino would not let me cash out my winnings lead me in circles all day for three days actually finally locked me out of my account and for no apparent reason, I said I had to put a duplicate accounts, but I only have one name account like down there so they didnāt have to pay the $5000 that I had one
MoreCopy linkReportHelpful?10ShareReplyJJJohnnie Murray-Monroe , US 1 commentsJohnnie Murray-Monroe of USNov 19, 20238:54 am ESTVerified customerThis complaint was posted by a verified customer. Learn moreSo I signed up for Modo casino, They offered me a promo for 99 cents. I bought the promo, they charged my account and took my money. And I haven’t received the 5 sweepstakes for 99
MoreCopy linkReportHelpful?00ShareReplyHelpful?10Share6 RepliesMoreSend messageCopy linkReportSo I have had multiple redemptions with Modo and all have been given fairly quick at least 1 to 2 hours later. But all of a sudden I win $1300 and they keep delaying my prize that I won fair and square by playing their games with money I spent. They wonāt respond they just keep telling me stuff I know isnāt true because my friend played and cashed out right next to me and got his money within minutes. Theyāre doing this on purpose just like they refuse to give me the bonuses for the VIP gold tier. Iām fed up with this place ignoring me and treating me very poorly as a loyal customer.
Desired outcome: I want what I won fair and square. I am verified Iāve cashed out multiple times
Read full review of Modo Casino and 6 comments Update byTodd KelzNov 09, 202311:35 pm ESTSo Iāve had multiple redemptions from this place which all was paid in just a few hours. But now I win $1300 and they are stalling giving me my money. No response from customer service they donāt even try to help. They say itās because I am in line which I know is a lie because my friend was playing and cashed out right next to me and within minutes he had his money. Iām done with this place they treat me so unfair. Iām a gold VIP member and they donāt even give me my bonuses that they promise to give out.
ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseDec 07, 20231:17 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Todd, We apologize for the delay in processing your redemption and any inconvenience you’ve faced. We value your loyalty as valued gold VIP customer, and we’re committed to addressing your concerns promptly. Please provide us with your account details and the specifics of your issue at support@modo.us. We’ll investigate and ensure your redemption is processed as quickly as possible. Your satisfaction is important to us. 6commentsAdd a commentPPPljack , US 1 complaint1 commentsPljack of USJan 14, 202412:31 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreHave always had great CS and have won more than I deserve. Best online casino I have found. Someone used my information to file a false complaint THAT IS NOT TRUE! mODO.us is exceptional service and quality. PL Jackson
MoreCopy linkReportHelpful?00ShareReplySSStephanie Berman , US 1 commentsStephanie Berman of USJan 14, 20244:58 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreMy acount has been placed under review for 3 days and I haven’t gotten no response from the team! I just want the rest of my sweeps coins that I won!
MoreCopy linkReportHelpful?00ShareReplySSSwerzelMorzencule Philadelphia, US 1 commentsSwerzelMorzencule of Philadelphia, USJan 10, 202412:08 am ESTVerified customerThis complaint was posted by a verified customer. Learn moreIt sure is a strange coincidence that every single time I hit a bonus feature I get an error that says I have to restart the game, including once when I was one coin away from the jackpot.
View 0 more photosMoreCopy linkReportHelpful?00ShareReplyLLLori Treibley Levittown, US 1 commentsLori Treibley of Levittown, USNov 25, 20235:05 am ESTYes I have never received my 20 dollars real money on my account as promised. 1 week ago. I was told if I do not receive to let the CEO of casino informed . And I will have it.
MoreCopy linkReportHelpful?20ShareReplyTTTroy Smith , US 1 commentsTroy Smith of USNov 25, 20233:33 pm ESTVerified customerThis complaint was posted by a verified customer. Learn moreThe casino would not let me cash out my winnings lead me in circles all day for three days actually finally locked me out of my account and for no apparent reason, I said I had to put a duplicate accounts, but I only have one name account like down there so they didnāt have to pay the $5000 that I had one
MoreCopy linkReportHelpful?10ShareReplyJJJohnnie Murray-Monroe , US 1 commentsJohnnie Murray-Monroe of USNov 19, 20238:54 am ESTVerified customerThis complaint was posted by a verified customer. Learn moreSo I signed up for Modo casino, They offered me a promo for 99 cents. I bought the promo, they charged my account and took my money. And I haven’t received the 5 sweepstakes for 99
MoreCopy linkReportHelpful?00ShareReplyComplaintsBoardBBrad FIeldsof USOct 17, 20238:54 pm EDTVerified customerThe reviewer confirmed their account using Google. Learn moreResolvedThe complaint has been investigated and resolved to the customerās satisfaction.RepliedModo Casino has left an official reply on this complaint.
Modo CasinoRedemption of money
I deposited money at modo casino and won 125$ I can’t claim without a utility in my name. I lease a apartment and utilities are paid for I don’t have a utility bill to verify my identity. I submitted all other documents that all have my address on them the same. How can I verify my identity to get my money
Desired outcome: To put the money$125.00) on the account provided
Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseFeb 23, 202412:53 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Brad, We understand your frustration. Please reach out to our customer support team at support@modo.us. They’ll assist you in finding a suitable solution for verifying your identity and claiming your winnings. Helpful?00ShareReplyMoreSend messageCopy linkReportI deposited money at modo casino and won 125$ I can’t claim without a utility in my name. I lease a apartment and utilities are paid for I don’t have a utility bill to verify my identity. I submitted all other documents that all have my address on them the same. How can I verify my identity to get my money
Desired outcome: To put the money$125.00) on the account provided
Read full review of Modo Casino ResolvedThis complaint has been resolved automatically due to user’s inactivity.
Hide full review Modo Casino representative’s responseFeb 23, 202412:53 pm ESTModo Casino customer support contacts Address US
Website modo.us
File a complaintWrite a review View all Modo Casino contacts Hi Brad, We understand your frustration. Please reach out to our customer support team at support@modo.us. They’ll assist you in finding a suitable solution for verifying your identity and claiming your winnings. Sweepstakes coins disappeared from my account after cancelling a redemption13(opinions to this review) My redemption 8(opinions to this review) The modo.us4(opinions to this review) Game issue, winnings never deposited into my account 2(opinions to this review) I want my redemption2(opinions to this review) The modo.us2Hi Kimberly, We appreciate your feedback and understand your… My redemption 6So Iāve had multiple redemptions from this place which all was paid…
FAQ
Does Modo casino pay real money?
You cannot win real money directly from gameplay at Modo.us, as it is a sweepstakes casino and not a gambling site. However, if you play through your SC at least once on slots and have more than 100 SC in your balance, you can redeem them for real money prizes.Jun 4, 2024
Is there a gambling app that pays real money?
With the new Hot Drop Jackpots available on popular slots, Bovada is one of the best real money casino apps for large real money payouts. As one of the most popular Android apps, Bovada is available in almost all states and provides quick access to the full selection of games.May 16, 2024
Is Modo casino legal in California?
Yes, Modo.us is a legitimate social casino with sweepstakes elements that provides users with a virtual gaming experience. The platform operates within the legal framework of social gaming and sweepstakes, offering players a chance to engage in casino-style games without involving real money.2023. 11. 30.
Who is the owner of Modo US casino?
I noticed that Modo.us Sweepstakes Casino operates under the ownership of ARB Gaming, LLC, which is based in Scottsdale, Arizona. This immediately gave me a sense of legitimacy, knowing that the casino is owned by a US-based company that must adhere to specific legal standards and business practices.
Does Modo casino pay real money?
You cannot win real money directly from gameplay at Modo.us, as it is a sweepstakes casino and not a gambling site. However, if you play through your SC at least once on slots and have more than 100 SC in your balance, you can redeem them for real money prizes.Jun 4, 2024
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